Crossword Challenge - Aug 2020

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Across
  1. 1. Company Century partners with to offer mobile app functionality.
  2. 2. When there is a disagreement or debate. Commonly used by a negotiator.
  3. 3. Likes to chase mice
  4. 4. The program we use to complete our automated outbound calls in the Payment Auth department
  5. 6. Large marsupial
  6. 8. The capacity to understand or feel what another person is experiencing from within their frame of reference
  7. 10. Something we don’t want to do with a phone call, for longer than 2 minutes
  8. 12. Hashtag-line that encourages clients to stay on the Program.
  9. 13. includes talk time, hold time, and wrap-up time / # of incoming calls
  10. 14. Flying mammal
  11. 16. Small house pest, peripheral
Down
  1. 1. Multipurpose toolset in possession of a person, of which we use daily.
  2. 5. Has a trunk
  3. 7. Type of listening used when need to understand the other person.
  4. 9. Space on Confluence which houses Century terms and definitions.
  5. 11. World’s most visited website
  6. 12. Communication platform commonly used in place of face to face and telephonic communication allows for private and group conversations to occur.
  7. 15. Man's best friend