Crossword Challenge - July

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Across
  1. 1. New feature in Fan Wear is beneficial to those purchasing Fan Wear items; it can only be used in Storefronts
  2. 6. A helpful collection of documents is named after the meeting room where many support ninjas went through training
  3. 7. This allows users to purchase equipment for the upcoming season based on their sport/activity type
  4. 9. This weekly meeting helps all teams understand the latest and greatest happening with product
  5. 10. Thrill-seekers may jump from a plane or wrestle an alligator… or they’ll put their case in this status
  6. 11. This feature is most commonly used by AYSO and has recently been adopted by some State Associations such as New Mexico Youth Soccer Association (NMYSA)
  7. 13. This can build up and become unmanageable if ignored for too long; the best way to handle it is to put in a consistent and honest effort to address this queue
Down
  1. 1. This metric is used to determine if a partner is pleased with their interaction with the support agent (acronym)
  2. 2. This feature is one of the newest updates in Club; it allows admins to collect contact information for potential
  3. 3. An exercise around cases is done to help drive one-on-one conversations to achieve short term and long term goals in support
  4. 4. A new HUB service designed to uniquely identify and store users and data related to that individual
  5. 5. This team and individual goal is used to reduce partner wait time (acronym)
  6. 7. All players within this age are always eligible as part of the new Little League Central Reg
  7. 8. Soft skills needed to take an OK support case or call to a great one
  8. 12. This team has a new shared slack channel to answer questions reated to invoices and payments around them