Crossword Challenge

2. This organization is responsible for administering LL services including Assurance
4. Since 1985, this program has provided a discount on phone service for qualifying low-income consumers
6. % of live h/s given out due to an approval from Solix that is denied by Xerox
7. Word to describe customers who leave Assurance for any reason
9. Term used when customer lifeline flag is lifted, meaning subscriber no longer qualifies for Lifeline service
11. State with highest subsidy for Lifeline service
13. A partner launched in March that drives new customers to AW by leveraging relationships with Medicaid HMOs
15. Sub who loses Assurance Eligibility as a result of signing up for another LL Service
16. Type of application completed with OA assistance, then reviewed in minutes by Solix
20. Annual process required by FCC to ensure continued eligibility of all AW subscribers

1. Type of plan that allows AW customers to add additional Data or Minutes to their monthly plan
3. Largest Assurance competitor in the Lifeline business
5. Primary driver of LL eligibility loss for Assurance
7. Abbrev - All revenue a customer generates for Assurance, minus all the expense required to acquire customer and provide service
8. This form must be completed when service is requested as an address which already receives a Lifeline benefit
10. Ad hoc minutes used beyond those included in any Assurance plan
12. Entry to record expense when it is incurred, when the invoice will be received and paid later
14. Blocks AW Customer from Transfer to another carrier if they initiated broadband service less than 1 year ago
16. 2017 Fiscal Year Budget View
17. Payments from subscribes and state PUCs received for providing wireless service
18. Total Change in Sub count, inc Sales and Churn
19. Basic handset was the primary AW device prior to Android launch