Crossword Craze for Customer Obsession

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Across
  1. 4. Ineffective approach for meeting customer needs
  2. 6. Brings 87% of customers to us
  3. 9. Annual celebration recognizing commitment to customers
  4. 10. Heartbeat of our business
  5. 11. Gender represents 40% of customers served by our individual products
  6. 12. Coverage about 75% of our customers have
Down
  1. 1. Preferred setting for services while recovering from injury
  2. 2. Featured associate in Welcome Videos for Senior Health Solution's innovative digital-first engagement strategy
  3. 3. Millions of customers served by the end of 2022
  4. 5. Gauges strength of our relationship with the customer
  5. 7. Metro area the size of Senior Life Solutions
  6. 8. November initiative for men's health awareness
  7. 9. Overall average score = 4