Crossword - Critical Issues in Business Success and Failure

3. a database containing information on the skills, abilities and qualiﬁcations of existing staff
8. collaborative work among employees to achieve common goals
11. the process of coordinating resources to achieve organisational goals
12. the ability to inﬂuence people to set and achieve speciﬁc goals
13. a desired outcome (target) that an individual or business intends to achieve within a certain time frame
14. a period of strong economic growth where economic activity increases
15. a formal document outlining a business’s goals, strategies, and resources required to achieve objectives
16. the examination of past and current data to predict future performance
17. the process of assessing whether the business has achieved stated goals
18. using the internet to conduct business
20. offering a unique product

1. a feature that allows a business to outperform its rivals
2. expanding too quickly or taking on excessive financial commitments
4. a period of economic downturn where there is a decline in economic activity
5. achieving advantage through lower operating costs
6. rising prices of goods and services over time
7. buying and selling goods/services online
9. the process of measuring actual performance against planned performance
10. a process that establishes the current skills levels of employees and future skills requirements.
19. recruiting, selecting, training, and maintaining employees