Crossword no2. Topic 1. Class 2

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Across
  1. 6. Hospitality operations suffer from considerable fluctuations in the standards of delivery of the service. This is called (x)
  2. 8. Hotels and restaurants have a fixed number of rooms and seats available each day or night, which cannot be stored – this feature of service industries is called (x)
  3. 10. The Service Industry Includes (x)
  4. 12. Services possess a number of special characteristics that present (x) to marketing practitioners
  5. 15. Most hospitality services are produced as they are consumed; production and consumption are (x)
  6. 17. (x) is when different component industries work together to create a holiday for a customer, for example accommodation, transport and catering
Down
  1. 1. Managing demand is a critical issue in optimizing customer satisfaction, sales and (x)
  2. 2. Simultaneous production and consumption of services mean that hospitality (x) are an important part of the hospitality experience
  3. 3. (x) refers to the fluctuations in demand in any given period
  4. 4. Services possess a number of special (x) that present challenges to marketing practitioners
  5. 5. The Service Industry Includes (x)
  6. 7. Almost everything that is marketed comprises a mix of tangible and (x) components
  7. 9. When supply exceeds demand, the competitive environment becomes more (x) and price competition can affect all firms’ profitability
  8. 11. hospitality businesses are capital, labour and energy (x)
  9. 13. You can use the mnemonic(x)to remember the characteristics
  10. 14. In low season periods, the aim is to generate additional sales by developing attractive (x), whilst still making a contribution to cover operating costs
  11. 16. Services comprise a high element of (x) between customers and staff
  12. 18. The Service Industry Includes (x)