Crossword Puzzle

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Across
  1. 1. compensation in line with effort made
  2. 6. holistic, encompassing every contact with a firm
  3. 7. being able to connect with other people
  4. 9. people who put more effort into an activity are motivated by expected returns
  5. 11. encompasses contributions from service management, marketing, and operations and is process-oriented
  6. 12. encompasses contributions from interaction design and is concerned with frontstage interaction
  7. 16. acquiring new knowledge/skills
  8. 17. the degree to which customers feel motivated to fulfill their role or motivation
  9. 18. configurations of people, technologies, and other resources that interact to create value
  10. 19. a visualization tool for identifying activity sets and uncovering benefits, sacrifices and frequency of activities
  11. 20. human-centered, holistic, creative approach for creating new services
Down
  1. 2. benefits provided to customer
  2. 3. moments of interaction between the customer and the firm
  3. 4. solutions better meeting personal needs
  4. 5. having pleasurable experiences
  5. 8. motivation based on a combination of intrinsic and extrinsic benefits
  6. 10. the availability of online tools and devices that aid in achieving a co-creation task
  7. 13. the availability of help from other customers
  8. 14. gaining a better status and recognition
  9. 15. it’s development followed design science research and was validated by two applications