Crossword Puzzle

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Across
  1. 1. encompasses contributions from interaction design and is concerned with frontstage interaction
  2. 4. people who put more effort into an activity are motivated by expected returns
  3. 6. holistic, encompassing every contact with a firm
  4. 8. human-centered, holistic, creative approach for creating new services
  5. 12. the degree to which customers feel motivated to fulfill their role or motivation
  6. 13. encompasses contributions from service management, marketing, and operations and is process-oriented
  7. 14. acquiring new knowledge/skills
  8. 16. it’s development followed design science research and was validated by two applications
  9. 17. a visualization tool for identifying activity sets and uncovering benefits, sacrifices and frequency of activities
  10. 18. the availability of help from other customers
  11. 19. solutions better meeting personal needs
Down
  1. 2. benefits provided to customer
  2. 3. motivation based on a combination of intrinsic and extrinsic benefits
  3. 5. configurations of people, technologies, and other resources that interact to create value
  4. 7. the availability of online tools and devices that aid in achieving a co-creation task
  5. 8. being able to connect with other people
  6. 9. gaining a better status and recognition
  7. 10. having pleasurable experiences
  8. 11. compensation in line with effort made
  9. 15. moments of interaction between the customer and the firm