Crossword Puzzle

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Across
  1. 3. The layered structure called the customer ____
  2. 6. Bringing new ideas to the company
  3. 10. The main purpose of a team
  4. 11. Teams with a manager and subordinates
Down
  1. 1. A store owner in the franchise system
  2. 2. The long term goal of a company
  3. 4. A group of workers with a shared goal
  4. 5. Having different skills and ideas on a team
  5. 7. Teams made of workers at the same level
  6. 8. The most important focus at Cold Stone
  7. 9. A team that works in different countries