Crossword puzzle conflict management

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Across
  1. 5. A problem that not end or solve already
  2. 7. How many tips for managing conflict more effectively?
  3. 8. People who choose to maintain the peace and 'fly' from conflict tend to not resolve the
  4. 9. up To start talking about a particular topic
  5. 11. Thing that affects everything
  6. 13. Conflict at work can all of the
  7. 16. A sentence that says something is true
  8. 18. The opposites agreements
  9. 19. To deal with or have responsibility for something
  10. 20. A long speech by one person
Down
  1. 1. How people with conflict management skills resolve disagreements?
  2. 2. Someone's opinion about something
  3. 3. A way of seeing or thinking about something
  4. 4. To solve or end a problem
  5. 6. Protecting yourself from being criticised or attacked
  6. 10. One tips to help manage conflict
  7. 12. What needs to be done first in conflict management
  8. 14. When faced with conflict, it is natural to want to run away or to get ready for
  9. 15. Something good enough to fullfill a need, wish, requirement
  10. 17. to say or think that someone is responsible for something bad happening