Crossword Puzzle - Customer Service Week

1234567891011121314151617181920
Across
  1. 4. Effective dialogue between agent and customer (14)
  2. 5. A customer’s opinion about a service or product (7)
  3. 10. A professional must maintain this to serve well (9)
  4. 11. Building a relationship with clients based on reliability (5)
  5. 12. A type of training for call center agents (9)
  6. 14. The act of addressing customer needs (6)
  7. 15. Information gathered from clients about services (7)
  8. 18. Working together towards a common goal (8)
  9. 19. Quality of understanding and sharing feelings (7)
  10. 20. Essential quality in high-pressure situations (8)
Down
  1. 1. The backbone of a successful team (8)
  2. 2. The type of feedback that helps improve services (8)
  3. 3. Mutual respect and understanding in a team (9)
  4. 6. Essential for effective communication (9)
  5. 7. Assisting customers to achieve their goals (8)
  6. 8. The process of resolving a customer's issue (8)
  7. 9. Important trait for dealing with customers (8)
  8. 13. Commitment to being responsible (14)
  9. 16. An essential part of quality customer interactions (8)
  10. 17. he state of being clear and concise (11)