Crossword Puzzle for 8/8/2016

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Across
  1. 4. Introduced in 2014 the ___________tv fee is an itemized charge on cable customers bill that is intended to offset a portion of the costs for retransmitting television signals.
  2. 5. Package consisting of limited basic cable, performance high speed internet with up to 25 mbps, hbo, streampix and a digital converter.
  3. 8. Is optional protection from trouble call charges related to internal wiring, customer-owned equipment and customer education
  4. 9. A streamlined way to watch TV shows, movies and videos in and out of the home. The app allows customers to use their Apple and Android devices as remote controls to navigate viewing as well as to watch.
  5. 10. Stream entire linear channels lineups to your computer or mobile device using xfinity tv app or the xfinity tv site while connected to your in-home xfinity network.
Down
  1. 1. When a customer calls in for IPP promo roll and wants to lower the bill or cancel a portion of their package, we give current IPP offers. 49.99 for IPP is considered a ___________ offer only when all other offers are declined by the customer.\
  2. 2. Lets you enjoy instant access to thousands of hit movies, the latest episodes of the top 100 shows, and loads of kids programming included with your service at no additional cost.
  3. 3. Is a new agent user interface (UI) which brings together all of the features of Einstein Service and more! The new UI embeds policy and process to ensure consistent call quality and a more similar customer experience.
  4. 6. Comcast now offers more than 12 month promotional rates for services. We now offer a 34 month minimum ______ __________ where the customer can lock in their promotional rate for the services on their account.
  5. 7. 855-OK-BEGIN is the phone number to reach the ____________ department.