Crossword Puzzle July'24

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Across
  1. 3. Before visiting the Air Selangor counter, customer must make an ___________.
  2. 7. Customer would like to change bill route type via email. Agent informed customer to visit update.airselangor.com but customer don’t know how to visit and request agent to change the bill route type. Agent should choose scenario under ________________________________.
  3. 9. CSE Ali forget to end the call within ____ seconds.
  4. 10. Customer made a call to lodge report stopcock leakage. Agent informed customer that cannot lodge the report because account under _______.
Down
  1. 1. What is the charges for stamping fee if customer apply change of ownership through online?
  2. 2. CSE Raj lodge a high bill report without advising the customer to do practise 20 minutes to identify _____________________.
  3. 4. Customer would like to apply DCR. Agent failed to inform _________ for the application.
  4. 5. The customer would like to lodge a meter leakage report through the Air Selangor App without registering an account. Which option should they choose in the App?
  5. 6. CSE Thana failed to greet customer within ____ seconds.
  6. 8. The customer would like to lodge a water disruption report without checking the ___________. The agent did not report it because the customer did not check it.