Crossword puzzle

12345678
Across
  1. 3. proving information to remove uncertainty
  2. 4. getting and ready and knowing about the product
  3. 6. checking up on customer
  4. 7. getting and capturing customer attention
  5. 8. asking the customer what they are looking for
Down
  1. 1. showing the product that matches customer needs
  2. 2. when you encourage the customer to buy additional goods
  3. 5. when customer agrees to buy the product