Crossword Title

4. or undertaken of one's own free will.
5. overwhelm as if with a flood.
6. customer, especially a regular customer.
8. person or group having administrative or managerial authority in an organization.
9. status or glamour; impressive or influential.
10. speak of with excessive pride.

1. manager or owner of a hotel.
2. such as money, given or received as payment or reparation, as for a service or loss
3. restaurant.
7. refund.