CRS Unit1 - Retrieve Customer Feedback and Records

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Across
  1. 1. A CRM can help expand customer _______.
  2. 4. An _______ CRM provides better decision making based on data.
  3. 7. Data gathered by CRM can be used to target customers in a _________ way and offered them services that meet their needs.
  4. 8. A successful CRM strategy means company need to define how ______ are defined.
  5. 10. Management must a ____ model in developing a CRM culture.
  6. 11. A CRM can increase and ________ business sales.
  7. 12. CRM increases upsell and cross sell opportunities and increases _______ value of the customer.
Down
  1. 1. One way to improve adoption for CRM service among employees is to ensure ______ and acceptance.
  2. 2. An ______ customer is someone who uses and pays for the company's products or services.
  3. 3. CRM provides sales teams ways to manage current accounts and ______ new ones.
  4. 5. A CRM is an ________ to manage the relationships and interactions between a company and its current and potential customers
  5. 6. An _______ customer is any member of the organisation who relies on assistance from another to fulflll his job duties.
  6. 9. CRM must be ________ throughout the company in order to develop the CRM culture