CS crosswords

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Across
  1. 5. Ensuring customers know what to expect in terms of service.
  2. 7. The extra effort taken to delight customers beyond their expectations.
  3. 10. A situation that requires immediate action to resolve a customer issue.
  4. 12. Using positive and polite words to convey a message.
  5. 14. The state of being dependable and trustworthy.
  6. 16. Building long-term trust and relationships with customers.
  7. 17. This is the process of resolving conflicts peacefully.
  8. 18. Maintaining a consistent tone and professionalism across channels.
Down
  1. 1. Providing a quick response to inquiries or complaints.
  2. 2. A person or company that receives goods or services.
  3. 3. The ability to remain calm under pressure.
  4. 4. A friendly and welcoming attitude during customer interactions.
  5. 6. Keeping the customer informed throughout their journey.
  6. 8. Adapting your communication style to suit the customer’s preferences.
  7. 9. Proactively solving problems before they escalate.
  8. 11. Resolving conflicts and disagreements calmly and professionally.
  9. 12. The practice of carefully hearing what someone has to say.
  10. 13. The act of solving a problem quickly and effectively.
  11. 15. This is the ability to understand and share the feelings of another.
  12. 19. A system used to track and manage customer interactions.