CS General Updates

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Across
  1. 2. Customer Success ________; Software designed for CSMs as a centralized view into assigned accounts. Several vendors are currently being evaluated.
  2. 5. Meta provides sample __________ automatically added to every WhatsApp business account; they are not supported by default. Custom __________ will need to be registered and verified before use.
  3. 7. A free instant messaging and VOIP service owned by Meta; an available channel for Telesign's Messaging API.
  4. 9. _______ Portal, currently in development, where there will be a template registration wizard.
  5. 10. Currently, Analytics and COPS team are ________ analyzing each customer to extend price increases.
Down
  1. 1. Messaging API facilitates conversations that drive conversions and a great end-user experience by delivering interactive alerts, _________, and notifications.
  2. 3. WhatsApp ________ Account, abbreviated as "WABA"; Requires a leased phone number from Telesign or a customer-owned dedicated phone number for registration.
  3. 4. Notable prep work is needed before selecting and implementing a Customer Success Software, including moving from a physical data center to the _____.
  4. 6. As part of the updated IRSF dispute process, we have introduced a new IRSF _______
  5. 8. The _______ Tiger Team is working to reduce the time and resources it takes to pass on price increases to all SMS customers.