CS Week 2025

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Across
  1. 1. The attitude every customer service rep should maintain
  2. 6. Assistance provided to help customers solve problems
  3. 8. Company rule that guides decisions and actions
  4. 11. Clear exchange of information between customer and representative
  5. 12. Standard of excellence in service delivery
  6. 13. What every customer should feel after an interaction
  7. 14. Collaboration between agents to deliver great service
  8. 15. Skill essential for understanding a customer’s needs
  9. 16. Polite behavior that leaves a positive impression
  10. 18. The end goal of any customer issue5 Feedback Comments that help improve products or service
Down
  1. 2. When an issue is moved to a higher level
  2. 3. Providing correct and precise information
  3. 4. Key trait when dealing with upset customers
  4. 5. The ability to understand and share another person’s feelings
  5. 7. What customers seek when they reach out for help
  6. 9. System entry used to track a customer issue
  7. 10. A real-time text interaction between agent and customer
  8. 14. Process that prepares agents to handle inquiries
  9. 17. Checking back to ensure an issue is fully resolved