Use the clues below to identify these terms related to Customer Service

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Across
  1. 1. A distinctive attribute possessed by someone or something
  2. 5. Protection against an unexpected loss in exchange for a premium
  3. 8. Involving the imagination
  4. 9. To make a change
  5. 11. Worth or importance
  6. 15. Providing encouragement
  7. 16. Showing strong beliefs or feelings
  8. 18. To motivate
  9. 19. One that purchases a product or service
  10. 21. A favorable condition or position
  11. 22. The process of becoming more confident/stronger
Down
  1. 2. To introduce new methods or ideas
  2. 3. Direct involvement with someone or something
  3. 4. The ability to think about the future with imagination
  4. 6. The quality of being outstanding
  5. 7. A favorable set of circumstances
  6. 10. The action of helping someone
  7. 12. The process of living through events
  8. 13. Affirmative or constructive
  9. 14. Exchange of information
  10. 17. An exciting activity
  11. 20. Able to adjust to new conditions