CS/BoR Chapter 1.1 Vocabulary - Retail Industry Overview Crossword Puzzle

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Across
  1. 2. the help that retail associates give to customers
  2. 3. a retailer’s targeted customers who have the need, desire, and ability to buy a retailer's products
  3. 7. refers to retailers delivering a positive memorable experience that is more than what the customer expected.
  4. 10. the process of selling products and/or services to customers in order to earn a profit
  5. 11. physical goods that are bought and sold, such as food, clothes, cars, household items
  6. 12. type of retailer that sells all of their products/services via the internet
  7. 16. The chain or path of businesses through which a good or service passes
  8. 18. people who purchase goods and services from a business
  9. 19. a person or business that receives, stores, displays, and sells products to customers to earn a profit
  10. 20. Buying and selling through the Internet via an electronic device
Down
  1. 1. these are intangibles that customers purchase, meaning that they cannot be physically owned by the customer. (lawn mowing)
  2. 4. an interconnected system of approaches for meeting the goal of retailing PrivateCompany, ownership is limited to a single or small number of owner investors; businesses can have several or many retail locations and centralized business operations.
  3. 5. A company that operates multiple stores under common ownership, and usually has centralized decision-making
  4. 6. Produces products like furniture, cars, food products, toys, etc.
  5. 8. a warehouse owned by the retailer where merchandise is stored until the products are needed
  6. 9. type of retailer that buys large quantities of products directly from the manufacturer, breaks them into smaller units, and sells the smaller units to retailers
  7. 13. Type of store that has a physical storefront and face-to-face customer experience
  8. 14. Type of Retailer that typically, owns a single store or a small, regional chain with one or few owners.
  9. 15. type of retail operations where the focus is on creating a seamless consumer experience through ALL shopping channels
  10. 17. a license granted to another party to market a company's goods or services
  11. 21. Type of retail operations where customer transactions are possible through different channels but are not necessarily connected