CSR Communication

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Across
  1. 4. Having dependability creates a culture of ___ ____.
  2. 6. When we understand, we are compelled to ___.
  3. 10. People can always hear your ___ over the phone.
  4. 11. Avoid ____. Instead focus on the interaction.
  5. 13. Never ___ at the customer.
  6. 14. Don’t be ___. Instead, try to consider every issue in the call.
Down
  1. 1. Never assume the customer has the same cultural ___ as you.
  2. 2. Having ___ in your procedures helps the customer also have it in the company.
  3. 3. If you don’t have a strong ___ it shows lack of confidence.
  4. 4. Being ___ enables kindness.
  5. 5. Customers will make ___ about representatives based on the rep’s voice.
  6. 7. ___ is important to avoid communication errors.
  7. 8. Instead of “unfortunately” say this word.
  8. 9. Instead of showing this, show empathy.
  9. 12. Don’t ___ the customer. Instead show active listening.