CSR Day 2 Review

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Across
  1. 2. This is information about health status, provision of health care, or payment for health care that can be linked to a specific individual
  2. 3. The tool you will use to handle consumer calls
  3. 4. In NGD, this allows users to view, enter, and modify data as well as navigate records presented in lists and forms that appear on a screen or as part of a view
  4. 6. The call management framework has this many phases
  5. 7. Provides low-cost coverage for children in families who earn too much income to qualify for Medicaid, but cannot afford private insurance
  6. 10. The _________ __________ Program educates consumers about their rights and responsibilities, and helps file complaints and appeals
  7. 15. In this Marketplace the federal government institutes and manages the Marketplace
  8. 16. This phase in the call management framework requires you to listen, question, and confirm
  9. 18. This symbol is used when doing a "wild card" search in NGD
  10. 20. Use this button to search for a caller within NGD
Down
  1. 1. Information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context
  2. 2. This view within NGD enables you to send publications to consumers that help them understand the ACA
  3. 5. By selecting "I've Read This Script" at the end of the script you _________ it
  4. 8. _________.gov is the website where consumers can learn about the Marketplace
  5. 9. To close a call in NGD you change the status field to this
  6. 11. This makes health insurance more affordable to consumers and their families by reducing premium payment costs
  7. 12. This federal health insurance program is for people who are age 65 or older and certain younger people with disabilities
  8. 13. The FFM _________ Materials screen allows you to access resources to help answer consumer questions
  9. 14. This is the one of the four levels of a Qualified Health Plan (QHP)
  10. 17. When referring a caller to another resource you would use the _________ Partner Search function in NGD
  11. 19. This is the preferred search field when searching for a script in NGD