CSS Induction

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Across
  1. 3. What is the first step when addressing customer concerns?
  2. 5. What is the term used for breaking a term deposit?
  3. 6. What account is suitable for customers under 18?
  4. 7. What is the name of the pre-approval for a car loan?
  5. 8. What is the name of the system used to record customer information and products?
  6. 9. The Second step in Resolving a Customer complaint
  7. 11. What is the highest credit card staff can have for no annual fee?
  8. 12. What is the name of the Rewards on CBA credit cards?
Down
  1. 1. What kind of advice can we provide our customers?
  2. 2. The last stage in the Aggressive Customer cycle
  3. 3. This car insurance covers my car as well as the other person's car
  4. 4. How many connectors are there when building rapport with a customer?
  5. 5. The name of the person owning a sole trader business
  6. 9. How can I put extra money directly in my home loan and then take it back out?
  7. 10. What is the acronym used in Security Incidents to remain calm?