CSS Knowledge Check Crossword

1. Type of bill generated after utility service is ended.
5. Service order that may be requested when the accuracy of a meter reading is questioned.
7. Security amount that may be required when establishing utility service.
9. Customers experiencing high electric usage may request a free energy ______.
12. Cycle 99 accounts receive this City utility service even though their water may be provided by another company.
13. An abnormal loss of water that may qualify for an adjustment after repairs and a return to normal usage.
14. An arrangement that gives an eligible customer additional time to pay a utility bill.
15. City department/program CSSs may refer customers to for energy-saving assistance.
16. CIS process used when a customer wants utility service removed from their name.
18. This type of extension may be needed when the requested date goes beyond the due date of the customer's newest bill.
19. Unit used to measure water consumption on a utility bill.

2. ______ User: someone permitted to discuss or make certain changes to another person's utility account.
3. Number of months that must generally pass before another qualifying leak credit may be issued.
4. Feature that automatically drafts the amount due on a customer's bill.
6. CIS process used to place utility service into a customer's name.
7. What may eventually occur when a delinquent account remains unpaid and all applicable requirements have been met.
8. Maximum number of affected monthly bills that may be considered for one leak credit.
10. A person who may need to provide documentation before utility service belonging to a deceased customer can be transferred appropriately.
11. Fee appearing on certain utility charges; the acronym stands for “Payment in Lieu of Taxes.”
17. Type of affidavit that may be required when returning service to a property owner/manager under certain circumstances.