CS&S page one

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Across
  1. 3. help smooth transition from one customer to another
  2. 4. extension on of company brand that reflects the benefits of doing business with them
  3. 6. can be answered with yes or no
  4. 7. interacting with people by using logic
  5. 11. extra services available for a product
  6. 12. unique way employees interact with each other
  7. 14. listening and understanding someone
Down
  1. 1. changes to products
  2. 2. purchasing items
  3. 5. employment that can be terminated by an employer at anytime for any reason
  4. 8. represents a retailer on the internet
  5. 9. gestures that are key to nonverbal communication
  6. 10. group of customers
  7. 13. overall impression of a company