CSS WORKSHOP

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Across
  1. 1. DONT ____ THE CUSTOMER TO MAKE A DECISION
  2. 4. SERVICES BEING PROVIDED BY BANK
  3. 8. NEED ASSESSMENT FORM TO IDENTIFY CUSTOMER NEEDS
  4. 9. REASON FOR CLIENT VISIT TO BRANCH
  5. 10. SHOW GENUINE _____ IN CUSTOMER'S LIFE
  6. 11. BEFORE MEETING THIS IS SOUGHT FROM CUSTOMER
  7. 12. CLUES TO LOOK FOR TO IDENTIFY PROSPECTS
  8. 14. OPEN ENDED & CLOSE ENDED
Down
  1. 1. AN IMPORTANT NEED TO ENSURE DEPENDENTS SECURITY
  2. 2. RELUCTANCE TO MEET OR BUY
  3. 3. SELL THIS RATHER THAN PRODUCT FEATURES
  4. 5. HAVING MEANINGFUL DISCUSSION WITH CUSTOMER
  5. 6. DO THIS MORE THAN SPEAKING
  6. 7. PROSPECT
  7. 13. INCREASING ____ EXPECTANCY