Cultural Competency in Healthcare

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Across
  1. 3. Needed to help communicate if there is a language difference
  2. 4. White coat __ is when a patient is anxious in a medical environment
  3. 8. Used as a guide for studying and understanding culture
  4. 9. Health ___ are differences in health outcomes that are linked to economic disadvantages
  5. 12. Taken every 10 years to collect information about the US population
  6. 14. A simple "I'm sorry" is an important step in Service Recovery
  7. 17. Means everyone receives the same treatment
  8. 18. Cultural ___ is a set of behaviors and attitudes that help you better work with different culture
  9. 19. Applying generalizations to every member of a group that is usually judgemental
Down
  1. 1. Means access to healthcare is offered in a fair and just manner to everyone
  2. 2. Health ___ is the degree to which someone understands health information
  3. 5. Statistical data of the population in a specific area
  4. 6. Relates to a person's economic and social position:___status
  5. 7. Feelings that lead to certain behaviors
  6. 10. System of shared values and beliefs among a group of people
  7. 11. Ability to understand someone else's feelings
  8. 13. Cultural ___ is the cultural differences and variety that exist in the world
  9. 15. Service ___ is taking actions to recover a dissatisfied patient
  10. 16. A patient has the right to ____treatment