CUSOTMER SEVICE WEEK PUZZLE

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Across
  1. 2. with a spirit of cooperation and collaboration/Team Work
  2. 3. facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement/Smile
  3. 4. action shows you understand the caller's feelings/Empathy
  4. 8. information/Communicate
Down
  1. 1. of service or assistance/Helpful
  2. 2. your ________when speaking to the customer/tone
  3. 5. who pays for goods and services/Customer
  4. 6. device should never interrupt my work Cell phone
  5. 7. done by one person or group that benefits others/Service
  6. 9. the caller is upset/ stay calm