Customer Behavior

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Across
  1. 3. refers to repetitive shopping, often excessive
  2. 5. age, gender, family structure, social class and income, race and ethnicity, geography, and lifestyle
  3. 7. the study of the processes involved when individuals select, purchase, use, or dispose of product...
  4. 8. the product helps to establish the user's identity
  5. 10. involves tracking specific consumers' buying habits very closely
  6. 11. is a physiological or psychological dependence on a product or service
Down
  1. 1. refers to aspects of a person's lifestyle and personality
  2. 2. ethics rules of conduct that guide actions in the market place
  3. 4. means targeting a brand only to specific groups of customers rather than to everybody
  4. 6. people who are used or exploited
  5. 9. a person who identify a need or desire, and make a purchase