Customer Buying Signals

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Across
  1. 4. providing comfort or certainty to a customer to address their doubts
  2. 8. the final choice a customer makes about whether to buy or not
  3. 10. the final part of the sales process when the deal is completed
  4. 11. the emotion in a customer's voice that can show enthusiasm or hesitation
  5. 13. a concern a customer might hesitate to make a purchase
  6. 14. language non-verbal cues like gestures that indicate customer interest
  7. 15. the characteristics of a product that customers consider when buying
Down
  1. 1. the act of buying a product
  2. 2. the item or service being offered for sale
  3. 3. the exchange of a product for money, marking the completion of a transaction
  4. 5. whether the product is in stock and ready to be bought
  5. 6. the cost a customer has to pay for a product
  6. 7. the level of customer interaction and involvement during a sales conversation
  7. 9. what a customer asks when they want more information about a product
  8. 12. when a customer shows curiosity or attraction to a product