Customer Canvas

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Across
  1. 2. - Paraphrasing what your customer has said
  2. 4. - Wrap up the call
  3. 6. - setting realistic timeframes
  4. 7. - confirming whats on cover
  5. 8. - Loyalty
Down
  1. 1. - First step of the canvas
  2. 3. - 3 letter word in the canvas
  3. 4. - Heartbeat
  4. 5. - Elevating customer service to?