Customer Care

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Across
  1. 4. Fill in the blank "Acknowledge the presence of the customers and make them feel comfortable, important and ________" (8)
  2. 6. Which comes first? Know Your: Product or Service? (7)
  3. 7. What can we do to understand the real needs of the customers so we can service them with solutions (3,3,5,9)
  4. 8. What does the 'A' stand for in C.A.R.E? (6)
Down
  1. 1. The full word for 'EI' (9,12)
  2. 2. Rearrange ENOPDSROTEM (7,2,2)
  3. 3. The first pillar to connect with the customer is to (5)
  4. 5. Being emotionally intelligent to develop long-term relationships with customers based on trust is _________ with me (9)