Customer Care

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Across
  1. 2. offers tailored banking and digital support to a specific client group
  2. 5. Team responsible for capacity and forecasting
  3. 7. provides banking and digital servicing for business clients
  4. 9. manages outbound communications
  5. 11. metric improved through coaching
  6. 12. provides inbound telephony support, handles routine transactions and complex queries
  7. 16. delivers live chat support to resolve issues
Down
  1. 1. event 1 priority
  2. 3. supports a specific client group with complex issues
  3. 4. supports customers face-to-face in branches
  4. 5. completing these to break the safe code
  5. 6. handles complaints across Business Banking, Lending and legacy investment products
  6. 8. core focus of all teams
  7. 10. what does business readiness manage
  8. 13. team ensuring customer day-to-day banking support and oversight
  9. 14. aimlessly scurrying around the Glasgow Campus
  10. 15. role supporting software rollouts and resolving bugs