CUSTOMER CARE DECODE

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Across
  1. 3. Referral of a problem or dispute to a higher level.
  2. 5. A group of people with special skills
  3. 8. An act of asking for information.
  4. 9. The duration between an inquiry and the resolution from the agent.
  5. 10. A computer program that simulates human conversation through text, acting as an automated assistant for some tasks.
Down
  1. 1. An AI-powered platform designed to enhance customer service delivery.
  2. 2. Customer exits a chat session before it is completed.
  3. 4. Fulfillment of one's expectations or needs, or the pleasure derived from this.
  4. 6. A channel that enables customers to communicate with agents in real time.
  5. 7. A person or company that buys goods or services from a store or business.