Customer Care; Spread the Love

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Across
  1. 2. The ability to understand and share the feelings of another
  2. 4. Sympathy and concern for the sufferings of others
  3. 6. The standard of something as measured against other things
  4. 8. Concern for someone's well-being
  5. 10. Firm belief in the reliability or truth of someone
  6. 11. The act of removing doubts or fears
  7. 12. The act of solving a problem or conflict
  8. 13. The ability to grasp the meaning or significance of something
Down
  1. 1. Relating to an individual or their private life
  2. 3. An optimistic outlook or attitude
  3. 5. A close and harmonious relationship
  4. 7. Actively paying attention to sound or conversation
  5. 9. A feeling of admiration for someone or something