CUSTOMER CARE WEEK 2015 CROSSWORD PUZZLE

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Across
  1. 1. Day 20 (27) after account expires, customers receive email
  2. 2. Feature that automatically applies amount to product on document
  3. 6. $4.99 USD invoice package pricing
  4. 7. Which macro says, "It also creates an Expense Journal in your Reports Section of your Invoice2go Account so you can keep track of all of your Expenses."
  5. 12. Administrators, Manager, Bookkeeper, Just Invoicing
  6. 14. Fixed dollar amount of each item or hour of service performed
  7. 15. Billing subtopic when customers want to change subscription from Pro to Starter
  8. 19. Unique ID of item or service
  9. 20. External device that won't work with Starter or Pro
  10. 22. Displaying payment method on invoice
  11. 23. Leveraging owner identity to secure login
  12. 25. 50 invoice yearly refresh
  13. 26. The item unit price or rate of product that's inclusive of the cost amount
  14. 27. Unlimited invoicing, 5 users
  15. 28. Lists of goods and services business offers to clients
  16. 29. Detailed summary of a sale
  17. 30. Money back guarantee
  18. 31. Settings section to turn on "Shipping Fields"
Down
  1. 1. On-boarding email series
  2. 3. Swiping left on the bottom of the mobile home page changes this area view
  3. 4. Non-custom template personal touch to invoices
  4. 5. $49 not $49.99; $99 not $99.99; $149 not $149.99
  5. 8. 200 Client Listing and 100 MB Storage
  6. 9. Email Subject: "Wipe.out.80%of.your.debt"
  7. 10. Reduce the amount the customer owes business for a sale
  8. 11. Calculation of the time, materials, cost, etc. to provide a service or good to a customer
  9. 12. Legally binding document between business and a customer with agreed prices, material, quantities, etc. associated with a sale
  10. 13. Unpaid or partially paid invoices that still need to be paid
  11. 16. 50% and 75% off renewal rate, formerly 90% off
  12. 17. Only admins have access to the Permissions feature
  13. 18. Enterprise monthly provisioning price
  14. 21. Homepage for Reports section in menu drawer
  15. 24. Each additional user cost in USD
  16. 26. Albanian Lek, Bolivian Boliviano, Hungarian Forint
  17. 28. Linked problem ticket status
  18. 32. Days before account expires and renewal window opens