Customer Centricity

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Across
  1. 4. An act of fulfillment, gratification
  2. 7. Confident expectation of something
  3. 8. Knowledge or practical wisdom gained from what one has observed, encountered, or undergone
  4. 9. Faithfulness, adherence
Down
  1. 1. A fixed or firm belief
  2. 2. A high degree of pleasure or enjoyment
  3. 3. A person who purchases goods or services from another
  4. 5. A pledge or promise; obligation
  5. 6. Friendly disposition, benevolence, kindness