Customer Centricity

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Across
  1. 3. Gesture of empathy
  2. 5. Great Customer Service Starts with
  3. 6. Sympathetic statements are mostly
  4. 9. Knowledge and ability to convey trust creates
  5. 10. empathy is always to
  6. 11. Empathy is an art of
Down
  1. 1. Without a touch of empathy, the interaction can be
  2. 2. Great Customer Service leads to
  3. 4. Empathy is about standing in someone else's
  4. 7. Customers always expects a
  5. 8. Some of the customers problems may not have a