Customer Centricity

2. - The belief or confidence in the reliability, truth, or ability of a company or brand.
6. - The feeling of pleasure or contentment from using a product or service.
10. - The overall impression or feeling a customer has after interacting with a company or brand.
11. - The act of providing helpful or supportive service to a customer.
12. - The ability to quickly and effectively respond to customer inquiries or issues.
14. - The act of tailoring products or services to meet the individual needs of customers.
15. - The act of advocating for a company or brand to others.
16. - The act of being loyal to a brand or company.

1. - The act of finding a solution to a customer's problem or concern.
3. - The ability to comprehend or be familiar with the situations, feelings, and motives of others.
4. - The exchange of information or ideas through speaking, writing, or using other mediums.
5. - The ultimate goal of customer centricity: to create a __________ business that puts the customer first.
7. - The process of receiving and using constructive criticism to improve a product or service.
8. - The act of actively paying attention and giving consideration to what a customer is saying.
9. - The act of keeping customers coming back to a company or brand.
13. - The ability to understand and share the feelings of others.