Customer Centricity Crossword

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Across
  1. 2. In an agile work environment, teams should ensure ____ connects with clients.
  2. 5. By focusing on _______ of efficient, high-value, and innovative solutions we can ensure growth with profitability.
  3. 7. When a client requests a change to their project, we should ______ the impact and feasibility, then communicate with the client.
  4. 8. A client-centric approach is demonstrated when we actively listen to client feedback and _______ the requested changes.
  5. 10. Use of advance technology enables faster problem-solving, and ____-driven insights, thereby strengthening client’s business.
Down
  1. 1. A key indicator of client satisfaction is ____-term engagement.
  2. 3. When it comes to executing a project what is the super-hero trait we need to practice.
  3. 4. The relationship between Batman and Robin exhibits _______ which is exactly what we need to establish with our clients through our work and interactions.
  4. 6. The primary focus when delivering solutions to clients should be to _____ their expectations.
  5. 9. Understanding what a client wants requires you to show ______.