Customer complaints

1234567
Across
  1. 3. The most important thing to a business are its ...
  2. 5. Customers will feel a variety of what when making a complaint?
  3. 6. If a business does not deal with customer complaints they could lose what?
  4. 7. Ignoring complaints is a type of what customer service?
Down
  1. 1. When dealing with complaints it is important to remain what at all times?
  2. 2. How should businesses deal with customer complaints?
  3. 4. Eye contact, smiling and posture are all types of what language?