Customer Experience

2. Information resulting from the systematic analysis of data or statistics(9).
5. Being a good ______ is an important aspect of communicating with customers(8).
7. A service metric that measures how much effort customers put in to interact with your business(3).
8. When customers return again and again, you’ve earned their________(7).
10. Help me do things as easily as possible no matter what device or channel I’m using(11).
11. This is a problem your customer experiences during the journey(9).
12. A personalized representation of a specific customer(8).

1. Remember: _________ are always right(9).
2. Creating web content, design, and tools that can be used by everyone regardless of ability.(13).
3. Having _______ for customers shows you care(7).
4. A visual representation of the customer experience(10).
6. It serves as an alternative to traditional customer satisfaction research(3).
7. An AI-driven program of self-service(7).
9. A point of contact or interaction, especially between a business and its customers or consumers(10).