Customer Experience

1. The process of familiarizing a new customer with a product or service. (10)
5. The complete experience a customer has with a brand, from initial awareness to loyalty(7)
6. Customizing experiences to fit the preferences or needs of individual customers (15)
8. The rate at which customers stop doing business with a company (5)
9. Net Promoter Score abbreviation (3)
12. Customer dedication to a brand (7)
14. Customer contentment measurement (12)
17. The emotional connection between a customer and a brand (10)
18. A customer's perception of the value they receive from a product or service (14)

2. When a satisfied customer promotes a brand through word of mouth (8)
3. A fictional character created to represent different user types that interact with a brand (7)
4. A seamless approach to customer service across multiple channels or platforms (11)
7. Solving a customer’s problem or addressing their issue effectively (10)
8. AI program that handles customer queries (7)
10. Efforts made by a business to keep its existing customers (9)
11. Any interaction or point of contact between a customer and a business(10)
13. Service Level Agreement abbreviation (3)
15. Customer input about their experience (8)
16. Understanding and sharing customer feelings (7)