Customer Experience Crossword

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Across
  1. 3. Action that produces the desired result for customers
  2. 5. To meet the customers needs or wants when there is a problem.
  3. 7. Try to give customers more than one option to ____ from.
  4. 9. The standard of service our customers expect.
  5. 10. Assistance or support for customers
  6. 12. You do this with your ears to find out what the customer is calling about.
  7. 13. Exchange information
  8. 15. Disregard a customer deliberately.
  9. 16. We must aim to provide great service the _____ time.
  10. 18. It's not sympathy but shows we understand.
Down
  1. 1. A complaining customer expects a ____ resolution.
  2. 2. You need to ask these to find out why the customer is calling.
  3. 4. The people you are here to serve.
  4. 6. A customer who needs immediate action wont like this.
  5. 8. What the customer wants from us when there is a problem.
  6. 11. The opposite of rigid.
  7. 13. Be concerned about the customer.
  8. 14. How we want our customers to feel at the end of the call.
  9. 17. Good service is about the way we ____ customers.