Customer Experience Crossword

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Across
  1. 2. The ability to understand and share the feelings of another (7 letters)
  2. 4. A loyal customer who advocates for a brand (8 letters)
  3. 7. The process of resolving customer issues (9 letters)
  4. 8. A customer's overall assessment of their interaction (9 letters)
  5. 9. The act of gathering opinions from customers (8 letters)
Down
  1. 1. A measure of how satisfied customers are (8 letters)
  2. 3. The act of helping customers with their inquiries (10 letters)
  3. 5. The feeling of being valued as a customer (11 letters)
  4. 6. A tool used to gather customer opinions (6 letters)