Customer Experience Crossword

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Across
  1. 1. A loyal customer who advocates for a brand (8 letters)
  2. 6. A customer's overall assessment of their interaction (9 letters)
  3. 8. The act of gathering opinions from customers (8 letters)
  4. 9. A measure of how satisfied customers are (8 letters)
  5. 11. The process of resolving customer issues (9 letters)
  6. 13. The ability to understand and share the feelings of another (7 letters)
  7. 14. The act of helping customers with their inquiries (10 letters)
Down
  1. 2. The feeling of being valued as a customer (11 letters)
  2. 3. System A tool used to manage customer interactions (8 letters)
  3. 4. A strategy used to keep customers loyal (10 letters)
  4. 5. The quality of being friendly and helpful (9 letters)
  5. 7. A person who buys goods or services (7 letters)
  6. 10. A tool used to gather customer opinions (6 letters)
  7. 12. A response to a customer's question or complaint (7 letters)