Customer Experience Crossword Puzzle

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Across
  1. 3. Revamped Partners in Quality Award
  2. 6. Type of customer outside of Ohio National (ex. Agent, client, vendor)
  3. 9. Section of the newsletter that highlights great customer experience stories from your peers
  4. 10. The new manager of the Customer Experience program
  5. 12. How often the Customer Experience Newsletter will be generated
Down
  1. 1. The return of input or suggestions
  2. 2. Acknowledgment of outstanding customer experience encounters
  3. 4. The location of resources from the Service Behaviors That Matter training
  4. 5. The initiative Ohio National launched in 2015
  5. 7. Type of customer within Ohio National
  6. 8. A Service Behaviors That Matter training method
  7. 11. The Ohio National Learning Institute offers a variety of on-line and on-site ______.