Customer Experience Crossword Puzzle

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Across
  1. 2. The people we are here to serve.
  2. 5. Be concerned about the customer.
  3. 7. You do this with your ears to find out what customers want.
  4. 8. It's not sympathy but shows we understand.
  5. 9. We must aim to get customer right the ________ time.
Down
  1. 1. Exchange information.
  2. 2. Try to give customers more than one option to ______ from.
  3. 3. What the customer want from us when there is a problem.
  4. 4. To meet customer needs or wants.
  5. 6. How we want our customers to feel as a result of our service.