Customer Experience Crossword 2024

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Across
  1. 4. A type of ideation exercise, or, "I can see it"? Word 2
  2. 7. A research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or service; "________ promoter score"
  3. 8. An "electrifying" type of ideation exercise; word 2
  4. 10. This area collaborates with teams to understand experience data and recommend next steps; customer _______
  5. 12. "Customer & Digital ___________ Team"
  6. 14. An "electrifying" type of ideation exercise; word 1
  7. 15. Title of the CX/DX newsletter; "____ Points"
  8. 17. User interface, abbr.
  9. 18. CX/DX Team value #4 (hint: Sharepoint site banner)
  10. 20. This area leads creation of ideation artifacts like personas; _______ & analysis
  11. 22. A method for obtaining the answer to #1 down
  12. 24. The name of the Viva Engage CX/DX community; "CX & DX ______"
  13. 26. Fictional character based on a composite of real customer data
Down
  1. 1. Soliciting customer _________ helps to uncover insights
  2. 2. CX/DX Team value #1 (hint: Sharepoint site banner)
  3. 3. A type of ideation exercise, or, "I can see it"? Word 1
  4. 5. A collection of reusable components, patterns, guidelines, and documents, used to create cohesive and consistent user interfaces across various products and platforms (2 words)
  5. 6. This area facilitates CX/DX socialization by creating content that makes complex themes accessible; ________ communication
  6. 9. Customer & Digital Experience, abbr.
  7. 11. This area provides recommendations on development of interactions within digital tools and products; UI/UX _______
  8. 12. CX/DX Team value #2 (hint: Sharepoint site banner)
  9. 13. CX/DX Team value #3 (hint: Sharepoint site banner)
  10. 16. voice of the customer, abbr.
  11. 19. A journey ____ uncovers customer moods and touchpoints along the way
  12. 21. An important type of customer
  13. 23. User experience, abbr.
  14. 25. The 2024 CX Day ______ is “Good CX delivers better outcomes for customers, employees and organizations.”